It’s sometimes difficult to see how trust within your organization can impact your business goals. Often leaders mandate their workers to be technologically savvy but have vague expectations about building trust among their workers, leaving it to an unspoken group-held belief that everyone knows how to cooperate. In fact, that assumption can cost the company in the hundreds of thousands through miscommunication and lack of self-awareness.
Organizational development consultant and trainer Ethan Schutz provides a breakdown of common traps colleagues fall into when “people problems” arise. He discusses the elements needed to build real and sustainable trust, offering a postive impact on the bottom line.
Trust and the Bottom Line [pdf, English]